Customer retention strategies are important business. Effectively customer retention strategies don’t just drive success; they determine long-term business survival.
Did you know that:
- 80% of future profits come from 20% of existing customers? (Source)
- Increasing customer retention by just 5% can increase profits by 25-95%? (Source.)
- The probability of selling to an existing customer is 1400% higher vs. selling to a new customer? (Source).
- Compared to new customers, loyal customers are 700% more likely to try a new offering, 500% more likely to make a purchase, 500% more likely to forgive a mistake, and 400% more likely to make a referral? (Source).
- It is 600-700% more expensive to attract a new customer than to retain an existing customer? (Source).
- 73% of satisfied customers will recommend a brand to others, and 46% will trust that brand’s offerings above all other competitors? (Source).
Learn how to use online marketing and customer retention strategies to drive your business and maximize long-term customer value while achieving your business’s full profit potential.
In this course, you will learn how build relationships and foster customer loyalty by establishing your business as an authority, partner and trusted advisors who will be there to offer a helping hand before, during and after the transactions. This way, you stay connected by delivering value and your customers won’t be inundated with your marketing offers and promotions as you come across as a true partner and not just another vendor.
You will also discover how to tap into digital marketing to promote your products and generate leads at low cost using social media and Email Marketing.
- Easily differentiate yourself from the competition using the unique selling offer and the guarantees
- Use SEO as an effective marketing tool
- Take advantage of the “Do less than the competition” strategy
- Avoid the 15 major online promotion mistakes that can ruin your business
- Run a successful promotion campaign knowing what you should take into consideration
- Easily trigger the WOW factor for increasing the loyalty of your customers
- Assess the customer satisfaction through the 3 valuable techniques
- Display in Google searches only the positive pages about you and your business
- Create successful promotion campaign using Google Adwords and Facebook
- Increase the conversion rate of your e-mails
- Boost your online sales using 6 certified best practices …and so much more